Copyright © Tier 1 Limited

TiER 1

Strength in Design

Our Approach

Tier 1 uses ITIL and best practice to ensure that business requirements are gathered, analysed, costed, implemented and continuously measured whilst removing the technical complexities of the ICT environment from the business customer.  TiER 1 Limited has provided consultancy to a number of organisations. Successes have included cost reduction for field maintenance services, improved delivery  through process design, service design for a major mobile operator, and service level management consultancy for a major UK bank and large national consultancy.  We deliver to SMEs and larger organisations and have attractive rates and charging principles.

Our Services

Tier 1 Limited delivers ICT Cost Reductions, Service Improvements, Risk Reductions and improved Customer Satisfaction

Service Strategy Formulation

Working with clients to define the delivery landscape. Provides clarity of Services creating Service Portfolio.

Service Design Captures and documents all stakeholder requirements in our Requirements Catalogue. Creation of costed Service Catalogue providing clearly documented and costed ICT services

Service ITT Response Captures and documents service related ITT requirements. Plans and designs responses against targeted requirements. Ensures reuse of materials where possible.

Service Transition Tier 1 will provide transition services to ensure contracted services are delivered to time, quality and budget.

Contract Negotiation Too often bid and commercial team enter into negotiations without Managed Services expertise.  Tier 1 personnel will augment your capability to ensure agreements & concessions are understood

Delivery Roadmap